When you answer a phone call you may say…
-Hello, you´ve reached the marketing department, how can I help?/ Hello,marketing. How can I help?
-Yes, can I speak to Marian Jonhson, please?
-Who´s calling, please?/ Who shall I say is calling?
-It´s Raymond here./ My name is Raymond
-Certainly. Please hold on and I´ll put you through./ Just a second, I´ll see if he is in.
Leaving a message:
Can I speak to Edward Brown?
Could yo tell him that…
Can I take your number, please?/ OK, I´ll make sure he gets the message.